Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our online gaming platform. As a responsible operator in the UK gambling industry, we are committed to transparency regarding data collection and processing practices. This policy complements our Privacy Policy and Terms of Service, providing detailed information about the types of cookies we deploy, their purposes, and your rights to control their usage. By continuing to use our services, you acknowledge that you have read and understood this policy.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website or use our gaming applications. These files contain information that helps us recognize your browser and capture certain details about your preferences and activities. Cookies serve various purposes, from enabling essential website functionality to providing personalized gaming experiences and targeted promotional content.
We also use similar technologies such as web beacons, pixel tags, and local storage objects that function similarly to cookies. These technologies help us understand how you interact with our platform, track the effectiveness of our marketing campaigns, and ensure the security and integrity of our gaming services. All references to cookies in this policy include these similar tracking technologies unless otherwise specified.
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Essential |
| Strictly Necessary | Enable core website functionality, security features, and account authentication | Session to 1 year | Yes |
| Functional | Remember user preferences, language settings, and gaming customizations | 30 days to 2 years | No |
| Performance | Analyze website usage, monitor game performance, and identify technical issues | 30 minutes to 2 years | No |
| Targeting | Deliver personalized advertisements and promotional offers based on user behavior | 1 month to 2 years | No |
Our platform utilizes both first-party cookies set directly by our domain and third-party cookies placed by our partners and service providers. First-party cookies primarily support gaming functionality and user account management, while third-party cookies facilitate payment processing, customer support, and marketing activities.
Purposes of Cookie Usage
We deploy cookies for several specific purposes related to online gaming operations and regulatory compliance. Understanding these purposes helps you make informed decisions about cookie preferences and account settings.
- Authentication and account security: Maintaining secure login sessions and preventing unauthorized access to player accounts
- Responsible gambling measures: Implementing deposit limits, session time tracking, and self-exclusion tools required by UK gambling regulations
- Game performance optimization: Ensuring smooth gameplay, reducing loading times, and maintaining game state information
- Payment processing: Facilitating secure transactions, preventing fraud, and maintaining payment method preferences
- Customer support: Providing personalized assistance and maintaining support conversation history
- Marketing personalization: Delivering relevant promotional offers based on gaming preferences and activity patterns
- Regulatory reporting: Generating required reports for the UK Gambling Commission and other regulatory bodies
These purposes align with our legitimate interests as a licensed gambling operator while respecting your privacy rights and preferences. We regularly review our cookie usage to ensure compliance with evolving regulations and industry standards.
Third-Party Cookies and Partners
Our platform integrates with various third-party services that may place their own cookies on your device. These partners include payment processors, software providers, marketing platforms, and analytics services. Each partner operates under their own privacy policies and cookie practices, which we encourage you to review.
Common third-party cookie providers on our platform include payment gateways for secure transactions, game software developers for slot and casino game functionality, and advertising networks for promotional content delivery. We carefully vet all partners to ensure they maintain appropriate data protection standards and comply with UK privacy regulations.
While we control the deployment of these third-party services, we cannot directly manage their cookie practices. However, we require all partners to provide transparent information about their data collection and processing activities. If you have concerns about specific third-party cookies, please contact our support team for assistance.
Managing Your Cookie Preferences
You have several options for controlling cookie usage on our platform. These controls allow you to customize your privacy settings while maintaining access to essential gaming features and services.
Our cookie consent manager, accessible through the privacy settings in your account dashboard, allows you to:
- Accept or reject non-essential cookies by category
- View detailed information about specific cookies and their purposes
- Update your preferences at any time
- Access direct links to third-party privacy policies
Additionally, you can manage cookies through your browser settings. Most modern browsers provide options to block, delete, or receive notifications about cookie placement. However, disabling essential cookies may impact your ability to access certain features or complete transactions on our platform.
Browser-Specific Cookie Controls
Each major web browser offers different methods for managing cookie preferences. Below are instructions for the most commonly used browsers among our UK players:
- Google Chrome: Access Settings > Privacy and Security > Cookies and other site data. Configure blocking options and manage site-specific permissions
- Mozilla Firefox: Navigate to Settings > Privacy & Security > Cookies and Site Data. Choose standard, strict, or custom protection levels
- Safari: Open Preferences > Privacy > Cookies and website data. Select blocking preferences and manage stored data
- Microsoft Edge: Go to Settings > Cookies and site permissions > Cookies and site data. Configure blocking and exception settings
- Internet Explorer: Access Internet Options > Privacy tab. Adjust slider settings or use advanced options for detailed control
Mobile browsers typically offer similar controls through their respective settings menus. Consult your browser's help documentation for specific instructions if you encounter difficulties accessing these options.
Your Rights and Contact Information
Under UK data protection laws, including the UK GDPR and Data Protection Act 2018, you have specific rights regarding cookie usage and personal data processing. These rights include the ability to access information about cookies placed on your device, request deletion of certain data, and object to specific processing activities.
If you wish to exercise these rights or have questions about our cookie practices, please contact our Data Protection Officer through the support channels available in your account dashboard. We are committed to responding to all privacy-related inquiries within the timeframes required by applicable law.
We may update this Cookie Policy periodically to reflect changes in technology, regulations, or business practices. Material changes will be communicated through prominent notices on our platform and direct notifications to registered users. Continued use of our services following policy updates constitutes acceptance of the revised terms.
For additional information about gambling responsibly and available support resources, please visit the websites of GamCare, BeGambleAware, or contact the National Gambling Helpline. Our platform includes various responsible gambling tools that utilize cookies to function effectively and support player protection measures.